Process Management Features

• Site-definable process screens - OpenFACILIS does not lock your agency into using a predefined process design. The screen design tools and the open-database structure allow for creation of processes that exactly any agencies needs.
  
  
• Recurring cycle tracking - A common problem in many processes is being able to track how many times a cycle is repeated within a process. OpenFACILIS provides a built in mechanism to track when a cycle starts and how many times it has occurred within the entire process.
  
  
• Multiple levels of problem warnings - Because the user interface is an open structure, OpenFACILIS provides the ability to trigger warnings and issues at any level of the user interaction. In addition to the initial message, most message provide more in-depth information at the click of a button.
  
  
• Tracking of fees and money - Most municipal processes involve the assessment, tracking, and payment of fees or money. To facilitate this need, OpenFACILIS incorporates a flexible money system that can assess monetary values and collect payment through the Check-Out section.
  
  
• Process expiration date calculation - Process often must provide for some form of expiration to when the process has to be concluded. OpenFACILIS gives a flexible means of establishing the original expiration date and means for updating the expiration date. Each event in a process can modify the expiration and can be configured for different expiration calculation periods.
  
  
• Tracking of tagged issues and conditional criteria - Processes often need to track unique bits of information and establish special conditions on the applicant's process. OpenFACILIS enables both of the mechanisms with ad-hoc issue tags and flexible conditions management.
  
  
• Definable workflow and event management - The key to any successful process is the design and flexibility of the workflow and event tracking mechanisms. OpenFACILIS provides and extremely flexible workflow management setup that can be used to define virtually any series of events and gives the user a quick and easy interface for managing the process' workflow.
  
  
• Entities / contacts from quick list or enterable per process - Every process has people involved and OpenFACILIS provides the means to store both reusable organizations and contacts or enter them on a one time usage. This makes reuse of regular customers a snap and provides the flexibility to put in ad-hoc organizations or contacts.
  
  
• Hours, mileage, and vehicle tracking per event - Many processes need to track the time and equipment used during the lifecycle of a process. OpenFACILIS provides the ability to track time and equipment for every event in the workflow.
  
  
• Unlimited administrator definable checklists for each process and event type - to aid in the training and consistent use of processes, OpenFACILIS provides the attachment of checklists to the process and any event within a process. The checklists can be used as informational guides or to collect information about the individual items on the checklist.